Cookie Policy

1. Cookie Policy
In accordance with Australian lawand Google Merchant Center (GMC) requirements, this policy explains the use of cookies and similar technologies on our e-commerce website. By continuing to browse or use this site, you agree to the use of cookies as described below.

2. Definition of Cookies
Cookies are small files stored on your device (computer, tablet, or smartphone) that allow the collection and retrieval of information related to your browsing activity. Cookies do not collect sensitive personal data without your explicit consent.

3. Purpose of Cookies
Cookies are used exclusively to:

• Ensure the technical functioning of the website (login, shopping cart, order process)

• Improve site performance, speed, and stability

• Analyze website usage and traffic in an anonymous manner

• Ensure website security and detect potential anomalies
  Cookies are not used for advertising or marketing profiling without your prior consent.

4. Types of Cookies
Strictly Necessary Cookies
These cookies are essential for the website’s core functions, including cart management, customer account access, and order completion. Disabling these cookies may prevent proper use of the site.

Performance and Analytics Cookies
These cookies collect anonymous data such as visits, pages viewed, and time spent on the site to improve user experience.

Functional Cookies
These cookies store non-sensitive preferences, such as language or display settings, to provide a more personalized experience.

5. Cookie Retention

• Session cookies: deleted when the browser is closed

• Persistent cookies: stored for a limited period and automatically deleted
  Cookies can be removed at any time through your browser settings.

6. Consent and Management
In accordance with Australian law and GDPR, you may:

• Accept or reject cookies via the consent banner or browser settings

• Modify or withdraw your consent at any time

• Use private browsing to limit cookie storage
  Disabling strictly necessary cookies may affect essential site features.

7. Third-Party Cookies
Some cookies may be set by third-party service providers exclusively for:

• Order processing

• Secure payment management

• Website performance analysis
  These providers are not authorized to use cookies for advertising without your consent.

8. Policy Updates
This policy may be updated to comply with legal, regulatory, or technical changes. The most recent version is always available on the website.

9. Contact
For questions regarding cookies or data processing:
Address: 3929 Chamberlayne Ave, Richmond, VA 23227-4235, United States
Customer Service Phone: +1 (540) 315-8427
Customer Service Email: solutions@tivorena.com
Service Hours: Monday to Friday, 9:00 am – 6:00 pm (AEST)