Terms of Service

1. Introduction and Scope of Application
Welcome to easeamira (hereinafter referred to as “I” or “we”). This Service Policy applies to all visits to our website and to all purchases completed through our online store. By accessing or using the website, you agree to the terms outlined below.

2. User Account and Website Responsibility
Users are required to provide accurate and up-to-date information when creating and using an account. Any activities conducted through the account are deemed to be performed by the account holder. We are responsible for maintaining the general functionality and security of the website but are not liable for interruptions caused by factors beyond our reasonable control.

3. Products, Availability and Pricing Information
We strive to ensure that product descriptions, stock availability, and pricing information are accurate and current. However, such information may be updated or adjusted due to system updates or actual availability. We reserve the right to correct any errors or inaccuracies when identified.

4. Orders and Payment
All orders must be completed and paid online through our website. Once payment is successfully processed, an order confirmation will be sent automatically. We reserve the right to decline or cancel orders where necessary, including in cases of pricing or stock errors.

5. Shipping Policy
After an order is confirmed, it is generally processed within 1–3 business days. Processing includes order verification and preparation for dispatch. Delivery timeframes displayed on the website are estimates only and may vary depending on location and carrier conditions within Australia.
For full details, please refer to:
Shipping Policy

6. Order Cancellation Policy
An order may be cancelled provided it has not yet been processed or dispatched. Cancellation requests are typically reviewed and handled within 1–2 business days. Confirmation will be provided once the request has been completed.
Further information is available at:
Cancellation Policy

7. Returns and Exchanges Policy
After receiving the product, customers may submit a return or exchange request in accordance with the conditions outlined on our website. Requests are generally reviewed within 1–3 business days after receiving the required information.
Detailed procedures can be found at:
Returns and Exchanges Policy

8. Refund Policy
Refunds are processed after confirmation of the return or approved cancellation. Refund processing typically takes 1–3 business days, depending on the original payment method and financial institution processing times.

9. Disputes and Governing Law
We comply with the laws of Australia, including the Australian Consumer Law and the Privacy Act 1988 (Cth). We reserve the right to update this policy and will notify users of any relevant changes where required.

10. Privacy and Data Protection
Personal information is handled in accordance with applicable Australian privacy requirements. Users may request access to, correction of, or deletion of their personal information where permitted by law.

11. Intellectual Property
All content on the website is protected by intellectual property rights. No content may be used, reproduced, or distributed without prior authorization.

12. Limitation of Liability
To the extent permitted under Australian law, we are not liable for indirect or consequential losses arising from the use of the website or products. Nothing in this policy excludes rights that cannot be excluded under Australian Consumer Law.

13. Modifications to the Service Terms
We may revise this Service Policy at any time. Updates become effective upon publication on the website.

14. Contact Information
Address: 3929 Chamberlayne Ave, Richmond, VA 23227-4235, United States
Customer Service Phone: +1 (540) 315-8427
Customer Service Email: solutions@tivorena.com
Service Hours: Monday to Friday, 9:00 am – 6:00 pm (AEST)